FAQ
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 5-7 business days. After dispatch, delivery takes 5–14 business days depending on your location. See our Shipping Policy for region-specific estimates.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs are calculated at checkout, and free shipping is available for orders over $150 USD.
Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placement. Once shipped, please refer to our Returns & Exchanges policy.
Products & Materials
Q: Are your ceramic vases handmade?
A: Yes. Every vase is individually hand-thrown by master artisans using natural clay. No two pieces are exactly alike — each one carries the unique character and fingerprint of its maker.
Q: What are your artificial flowers made of?
A: Our floral arrangements are crafted from high-grade silk and naturally dyed botanical materials. They look and feel remarkably real, with zero maintenance — no watering, no wilting, no fading. Just dust occasionally.
Q: Are the wall art prints original designs?
A: Yes. Our wall art collection features original designs that blend modern minimalism with subtle oriental elegance. Each print is produced on premium paper with gallery-quality inks.
Q: How should I clean my ceramic vase?
A: Wipe gently with a soft, dry cloth. For stubborn dust, use a slightly damp cloth and dry immediately. Avoid abrasive cleaners or scrubbing pads that could scratch the glaze.
Q: Are your products safe for outdoor use?
A: Our ceramic vases are kiln-fired and durable, but we recommend displaying them indoors or in covered outdoor areas to protect them from extreme weather conditions.
Packaging & Damage
Q: How do you ensure my ceramic pieces won't break during shipping?
A: We use double-boxing with custom foam cushioning and have tested our packaging to withstand drops during transit. We've shipped over 10,000 pieces safely worldwide.
Q: What if my order arrives damaged?
A: Contact us within 48 hours of delivery with photos of the box and damaged item. We will arrange a free replacement or full refund immediately. See our Shipping Policy for full details.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for a full refund, provided items are unused and in original packaging. See our Returns & Exchanges policy for conditions and exclusions.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Styling & Custom Orders
Q: Can you help me style my space?
A: Absolutely. Check our Blog for styling guides and inspiration. You can also email us a photo of your space at contact@vasarty.com, and we'll personally recommend pieces that fit your aesthetic.
Q: Do you offer custom or personalized orders?
A: Yes. We accept custom orders for certain collections — including specific glaze colors, sizes, or framed wall art dimensions. Contact us at contact@vasarty.com with your requirements.
Wholesale & Bulk Orders
Q: Do you offer wholesale pricing?
A: Yes. We provide wholesale services for interior designers, hotels, and commercial clients. Contact our wholesale team at contact@vasarty.com for a catalog and pricing.
Q: What is the MOQ (Minimum Order Quantity) for wholesale?
A: Minimum order quantities vary by product category. Please email partners@vasarty.com with your requirements and location, and we'll tailor a quote for you.