Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 5-7 business days(Monday to Friday, excluding public holidays). After dispatch,estimated delivery takes 10-14 business days(standard) or 7-10 business days(expedited) to the United States and Europe. Delivery times are estimates and may be delayed by customs inspection, holidays or logistics exceptions.
Q: Do you ship internationally?
A: Yes, we currently ship to Australia, Belgium, Canada, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Netherlands, New Zealand, United Kingdom, and United States. Shipping costs are calculated at checkout.
Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placement. We cannot guarantee changes after this window. Once shipped, please refer to our Returns & Exchanges policy.
Products & Materials
Q: Are your ceramic vases handmade?
A: Materials and production methods vary by product. Please refer to the individual product description for details.
Q: How should I clean my ceramic vase?
A: Wipe gently with a soft, dry cloth. For stubborn dust, use a slightly damp cloth and dry immediately. Avoid abrasive cleaners or scrubbing pads that could scratch the glaze.
Q: Are your products safe for outdoor use?
A: Our ceramic vases are kiln-fired and durable, but we recommend displaying them indoors or in covered outdoor areas to protect them from extreme weather conditions.
Packaging & Damage
Q: How do you ensure my ceramic pieces won't break during shipping?
A: We use double-boxing with custom foam cushioning to help protect ceramic items during shipping.
Q: What if my order arrives damaged?
A: Please contact us at contact@vasarty.com within 48 hours of delivery with your order number and clear photos of the box and damaged item. We will review the photos and assess the damage. Damaged items do not need to be returned. Once your claim is approved, we will arrange a free replacement or process a full or partial refund within 5–7 business days of approval, depending on the assessment. This is the processing period, not a guaranteed replacement delivery or refund arrival date. See our Shipping Policy for full details.
Returns & Refunds
Q: What is your return policy?
A: Eligible items returned within 14 days of delivery qualify for a full refund to the original payment method. From day 15 through day 30 after delivery, eligible returns qualify for store credit only. Returns are not accepted after 30 days. Items must be unused, undamaged and in their original packaging. Custom and made-to-order items, gift cards and Final Sale items are excluded. See our Returns & Exchanges policy for the return process, full conditions and the separate process for damaged items.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Q: How long does it take to receive a refund?
A: For eligible ordinary returns within 14 days of delivery, approved refunds to the original payment method are processed within 5–7 business days after we receive and inspect the returned item. Eligible returns from day 15 through day 30 qualify for store credit only, not a refund to the original payment method. For approved damage claims, no return is required and refunds are processed within 5–7 business days of photo-review approval. These are processing periods, not guaranteed dates for funds to appear in your account.
Styling & Custom Orders
Q: Can you help me style my space?
A: Absolutely. Check our Blog for styling guides and inspiration. You can also email us a photo of your space at contact@vasarty.com, and we'll personally recommend pieces that fit your aesthetic.
Q: Do you offer custom or personalized orders?
A: Yes. We accept custom orders for certain collections — including specific glaze colors, sizes, or framed wall art dimensions. Contact us at contact@vasarty.com with your requirements.
Wholesale & Bulk Orders
Q: Do you offer wholesale pricing?
A: Yes. We provide wholesale services for interior designers, hotels, and commercial clients. Contact our wholesale team at contact@vasarty.com for a catalog and pricing.
Q: What is the MOQ (Minimum Order Quantity) for wholesale?
A: Minimum order quantities vary by product category. Please email contact@vasarty.com with your requirements and location, and we'll tailor a quote for you.