Refund policy

By placing an order through Vasarty, you agree to the terms and conditions outlined below. These policies are established to ensure that you are fully informed of our refund and return methods and procedures.

A.RETURN POLICY:
**Return Timeframe
- Within 14 days after delivery: Full refund to your original payment method
- 15–30 days after delivery: Only store credit available
- Over 30 days after delivery: Returns will not be accepted

**Return Eligibility Rules
Items qualify for return only if they meet all requirements below:
- Unused, undamaged and kept in original brand-new condition
- Packaged in original boxes with all tags & protective wrapping attached
- Free of scratches, stains, wear marks or personal damage

**Non-Returnable Merchandise
These categories are excluded from our return policy:
1.Custom & made-to-order ceramic artware (labeled clearly on product pages)
2. Digital & physical gift cards
3. All merchandise marked "Final Sale" (noted at checkout)

B.RETURN PROCESS:
1.To initiate a return, you can contact us at contact@vasarty.com with your order number and return reason,and provide some photos and videos if necessary.
2.If your return is accepted,our team will reply with our official return address.
3.Securely repack your item using its original packaging.
4.Send the parcel via a trackable courier service.
PS:Items sent back to us without first requesting a return will not be accepted. Damaged items follow the no-return process in section C instead.

C.DAMAGED AND INCORRECT PRODUCTS OR ISSUES:
Please contact us at contact@vasarty.com within 48 hours of delivery with your order number and clear photos of the box and damaged item. We will review the photos and assess the damage. Damaged items do not need to be returned. Once your claim is approved, we will arrange a free replacement or process a full or partial refund within 5–7 business days of approval, depending on the assessment. This is the processing period, not a guaranteed replacement delivery or refund arrival date. If your item is incorrect or otherwise defective, please contact us promptly so we can assess and resolve the issue.

D.EXCHANGES:
We only exchange products that are damaged, incorrect, or defective. If you need to exchange an item, please contact us at contact@vasarty.com or visit our store. For damaged items, follow section C; no return is required.

E.RETURN SHIPPING FEES:
Damaged items do not need to be returned. We cover the shipping cost of a free replacement for an approved damage claim. For factory-defective goods that need to be returned, we cover return shipping costs. For other reasons for return, buyers cover all return shipping fees.

F.REFUNDS:

For eligible ordinary returns within 14 days of delivery, we will notify you whether your refund is approved after receiving and inspecting the returned item. Approved refunds are processed to your original payment method within 5–7 business days after receipt and inspection.

Eligible ordinary returns from day 15 through day 30 after delivery qualify for store credit only, not a refund to the original payment method. Store credit is issued after we receive, inspect, and approve the returned item.

For approved damage claims under section C, no return is required; refunds are processed within 5–7 business days of photo-review approval.

A confirmation email will be sent when your refund or store credit has been processed. Refund processing periods are not guaranteed dates for funds to appear in your account.