Returns & Exchanges

By placing an order through Vasarty, you agree to the terms and conditions outlined below. These policies are established to ensure that you are fully informed of our refund and return methods and procedures.

A.RETURN POLICY:
**Return Timeframe
- Within 14 days after delivery: Full refund to your original payment method
- 14–30 days after delivery: Only store credit available
- Over 30 days after delivery: Returns will not be accepted

**Return Eligibility Rules
Items qualify for return only if they meet all requirements below:
- Unused, undamaged and kept in original brand-new condition
- Packaged in original boxes with all tags & protective wrapping attached
- Free of scratches, stains, wear marks or personal damage

**Non-Returnable Merchandise
These categories are excluded from our return policy:
1.Custom & made-to-order ceramic artware (labeled clearly on product pages)
2. Digital & physical gift cards
3. All merchandise marked "Final Sale" (noted at checkout)

B.RETURN PROCESS:
1.To initiate a return, you can contact us at contact@vasarty.com with your order number and return reason,and provide some photos and videos if necessary.
2.If your return is accepted,our team will reply with our official return address.
3.Securely repack your item using its original packaging.
4.Send the parcel via a trackable courier service.
PS:Items sent back to us without first requesting a return will not be accepted.

C.DAMAGED AND INCORRECT PRODUCTS OR ISSUES:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and correct the issue.
To return your product, you should reach out to us via email. Depending on your location, the time it may take for your exchanged product to reach you can vary.

D.EXCHANGES:
We only exchange products that are damaged, incorrect, or defective. If you need to exchange an item, please contact us at contact@vasarty.com or visit our store.

E.RETURN SHIPPING FEES:
Due to the particularity of the product, buyers cover all return shipping fees, except for items delivered broken or factory defective.We fully cover shipping costs for damaged/defective goods.

F.REFUNDS:
Once we’ve received and inspected your return and let you know if the refund was approved or not. If approved:
- Refunds take 5–7 business days to process
- Funds will be credited back to your original payment account
- A refund confirmation email will be sent to you once finished