Shipping Policy
Order Processing
Orders are processed within 5-7 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.
Shipping Destinations & Delivery Times
We ship worldwide. Estimated delivery times after dispatch:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–35 business days |
| Europe | 7–35 business days |
| Australia & Asia | 7–30 business days |
| Rest of World | 10–45 business days |
Please note these are estimates, and actual delivery times may vary due to customs or carrier delays.
Shipping Costs
- Free Standard Shipping on orders over $150 USD (or currency equivalent).
- Orders under $150: shipping calculated at checkout.
- Express Shipping is available at an additional cost — select at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties and import taxes, which are determined by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. Please check with your local customs office for more information.
Damaged Items — Our Promise to You
We take packaging seriously. Every ceramic piece is double-boxed with custom foam cushioning and has passed our drop tests.
In the unlikely event that your item arrives damaged:
- Take clear photos of the box and the damaged item within 48 hours of delivery.
- Email us at contact@vasarty.com with your order number and photos.
- We will arrange a free replacement or issue a full or part refund immediately.
Lost or Stolen Packages
If your tracking shows "delivered" but you haven't received your order, please contact the carrier directly. We will assist with any necessary claim documentation.
Address Changes
Please double-check your shipping address at checkout. If you need to change your address after placing an order, contact us within 12 hours at contact@vasarty.com. We cannot guarantee changes after this window.